Creating Customer Experiences 15 Credits Over the past three decades, customers have gained centre stage in marketing education and practice. Establishing close and intimate relationships with customers is considered to be key to marketing success, and customer equity has become an important marketing performance indicator.
Understanding the relationship between individual differences in trait emotional intelligence and entrepreneurship. Personality and Individual Differences, 51 8 Does leadership need emotional intelligence?
The Leadership Quarterly, 20 2 Emotion in the workplace: The new challenge for managers. Academy of Management Executive, 16 1 An examination of emotional intelligence as an antecedent of servant leadership.
Using emotional intelligence to develop executive leadership and team and organizational development. Practice and Research, 59 3 The impact of emotional intelligence on accuracy of self-awareness and leadership performance.
The emotions of managing: An introduction to the special issue. Journal of Managerial Psychology, 23 2 Modeling effective entrepreneurship in Northeast of Italy small firms. Cross Cultural Management, 19 1 Do intelligent leaders make a difference?
The effect of a leader's emotional intelligence on followers' creativity. Creativity and Innovation Management, 21 2 Effects of leader intelligence, personality and emotional intelligence on transformational leadership and managerial performance.
The Leadership Quarterly, 23 3 Personality and entrepreneurial, professional and leadership motivations. Personality and Individual Differences, 77, Journal of Organizational Change Management, 21 2 Emotional intelligence and its relationship to transformational leadership and key project manager competences.
Project Management Journal, 41 2The Organizational Leadership Assessment (OLA) was developed through Dr. Laub's dissertation in Since that time over 30 doctoral dissertations have utilized the OLA for studying servant leadership in organizations.
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